Last updated: May 28, 2023
At Mehboob Optics, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not fully satisfied, you may return your purchase under the following conditions:
1. Time Frame for Returns
Products may be returned within 3 days of receipt for a full refund or exchange, provided they meet the requirements below.
2. Return Conditions
- Products must be in the same condition in which you received them. Items must be unused, unaltered, undamaged, and must have all original packaging and accessories.
- Customized or personalized items cannot be returned or exchanged, unless faulty or not as described.
- If you received a damaged or defective item, please contact us immediately to arrange for a replacement.
3. Return Process
- Contact our customer service team to initiate the return process.
- You will receive detailed instructions on how to return the items.
- Please ensure that the item is packaged properly to prevent damage during transit.
Once we have received and inspected the returned product(s), we will send you an email notification. If your return is approved, we will process the refund to your original payment method within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Some items may be non-refundable and non-exchangeable. These include prescription eyeglasses and contact lenses.
7. Changes to the Return Policy
We reserve the right to make changes to this Return Policy at any time. We will notify you of any changes by posting the new policy on this page.
8. Contact Us
If you have any questions on how to return your item or about our Return Policy, please contact us.
We are committed to ensuring your satisfaction with any product you have ordered from us. If you have any concerns or questions, please don’t hesitate to contact us.